Resolved Question
How to dispute a paypal transaction?
Hi,
I bought a memory stick from ebay a few weeks ago. It arrived the other day, but it is completely faulty. The original auction said it had a 3 year warranty, but has since been pulled from ebay, leading me to beleive that the goods are counterfeit.
Either way I raised a dispute with paypal, and they say to be elligable for a refund I need to return it to the sender, in china, recorded delivery at my own expense! This seems unfair, I believe the seller is fraudulent, even if they are not, if they want the faulty memory stick back, should they not pay for a courier to come collect it? The original ebay auction did say it had a 3 year warranty!
Could I get my bank to reverse the charge? Or is my only option to take the loss myself?
Thanks for any advice
I bought a memory stick from ebay a few weeks ago. It arrived the other day, but it is completely faulty. The original auction said it had a 3 year warranty, but has since been pulled from ebay, leading me to beleive that the goods are counterfeit.
Either way I raised a dispute with paypal, and they say to be elligable for a refund I need to return it to the sender, in china, recorded delivery at my own expense! This seems unfair, I believe the seller is fraudulent, even if they are not, if they want the faulty memory stick back, should they not pay for a courier to come collect it? The original ebay auction did say it had a 3 year warranty!
Could I get my bank to reverse the charge? Or is my only option to take the loss myself?
Thanks for any advice
Best Answer - Chosen by Asker
I'm sorry to say your money is gone. The fraudster has no-doubt withdrawn the funds from PayPal and PayPal can't touch him ..
In this event, PayPal sticks the honest victim with the loss .. and whilst you may THINK they are 'investigating' or will pay up when you provide proof of return deliver etc. what they are ACTUALLY doing is telling you lie after lie in an attempt to prevent you doing a charge back by running you out of time with your Bank ..
Needless to say, if you do wake up to their tricks in time and your Bank does a 'charge back' on Paypal, they will treat you like a criminal(i.e. freeze your account and ban your IP address from Paypal)...
As far as PayPal is concerned, some criminal has defrauded YOU (and not Paypal) .... and if you manage to get your money 'back' from PayPal, then YOU have defrauded PayPal.
PayPal is NOT a Bank .. many honest customers feel they have been defrauded by Paypal when PayPal 'passes on' the criminal actions of others .. many an honest seller has seen their accounts containing thousands frozen for 6 months and their ebay feedback ruined (as other customers payments bounce).
If you can live without Paypal (and in effect, that means without eBay), by all means do a charge back (it's the only way you will ever see your money)
In this event, PayPal sticks the honest victim with the loss .. and whilst you may THINK they are 'investigating' or will pay up when you provide proof of return deliver etc. what they are ACTUALLY doing is telling you lie after lie in an attempt to prevent you doing a charge back by running you out of time with your Bank ..
Needless to say, if you do wake up to their tricks in time and your Bank does a 'charge back' on Paypal, they will treat you like a criminal(i.e. freeze your account and ban your IP address from Paypal)...
As far as PayPal is concerned, some criminal has defrauded YOU (and not Paypal) .... and if you manage to get your money 'back' from PayPal, then YOU have defrauded PayPal.
PayPal is NOT a Bank .. many honest customers feel they have been defrauded by Paypal when PayPal 'passes on' the criminal actions of others .. many an honest seller has seen their accounts containing thousands frozen for 6 months and their ebay feedback ruined (as other customers payments bounce).
If you can live without Paypal (and in effect, that means without eBay), by all means do a charge back (it's the only way you will ever see your money)
Source(s):
There are currently no comments for this question.
Other Answers (4)
- Go back to the original auction details. Has the seller got lots of feedback, is it positive if it is you are in luck, they will want to keep their reputation if not then try writing to them about their returns policy you may be in luck.
- You will have the original email from the seller, why don't you try getting in touch with him first and see what happens. The more evidence you can gather the more you can go back to paypal with.
- I wouldn't send it back to the sender, because PayPal are not going to demand proof of a recorded delivery, unless the chinese guy demanded it or complained to PayPal !!!
- I have had problems with 2 items - not arriving.
I raised a dispute and got a full refunded, not from the seller direct, I had to escalate the claim.
No comments:
Post a Comment